Refund policy
Return and Refund policy
7-Day Policy
Order Changes and Cancellations
Please review your order carefully before proceeding to checkout. Once your order is placed, changes or cancellations may be subject to a restocking fee. It is important to ensure the accuracy of your order before finalizing it.
Reporting Issues and Returns
Customers have 7 business days from the day they receive the order to report the following:
- Damaged items
- Lost packages/items
- Requests for returns
Fees for Returns
- If the customer is at fault (e.g., buyer's remorse), the order is subject to a 20% restocking fee and $15 return label fee (per label).
- If the order is rejected, the customer will be responsible for an $18 return label fee (per label).
- If the customer is not at fault, all fees will be waived.
Shipping Charges Refund
Shipping charges are refundable only when the product was mis-shipped or defective upon arrival.
Return Shipping Address
It is the customer's responsibility to properly pack, ship, and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
Blunt Wrap Hemp
Return Requirements:
- Product(s) should be in good condition and in their original packaging.
- All products, parts, accessories, and the UPC Code on the exterior should be intact.
- All returns will be inspected and must be 100% complete.
- Write the Return Authorization Number on the outside of the box or a copy of the original packing slip, which should be packed inside the box.
- All free items included with a specific product purchase must be returned as well to receive credit.
- If you buy by the case and return with less than case quantity, the refund price will be calculated using the next higher price level.
Missing Items in the Order
If your order contains unfilled items, it may be due to temporary stock shortages. We apologize for any inconvenience this may cause. Please ensure you thoroughly check the package, as we sometimes pack items separately. If you haven't received the remaining items within 1 business day of your initial delivery or wish to confirm your order status, please don't hesitate to contact us at sales@bluntwraphemp.com. Our team will be more than happy to assist you with any inquiries. Thank you for your understanding.